Frequently Asked Questions

We offer a 7-day trial for the eBook, Right Man Report and Cycles of Saturn, so you can have a full week to try them out at no risk. Your card will be charged when you place your order, but you have 7 days after your purchase to let us know if you’d like a refund. This way, you have a whole week to review your purchase and decide if it’s right for you. If you decide NOT to keep it, you can cancel at any time for a full refund.

All you need to do is send us an email through the form located on the Contact Us page, below the FAQs asking us to cancel your order. Include your full name, the email address you used to place your order and order number (if you have it). We’ll send you an email confirmation after we’ve cancelled your order.

It’s common for women not to know the specifics of their man’s birth time and place, so here are some tips to help you make sure your report can be accurate and helpful.

(Remember, your report will be more accurate because I’m using this information. I know it’s easier to just tell me his name and birth date, but this is a much much better way, as that can provide you with a wildly inaccurate report.)

Q: I don’t know his birthday

A: Ok, I can’t help you on that one. Go find out! That’s a deal breaker.

Q. I don’t know exactly where he was born

A: Good news! You have options. The crux of this information is knowing the TIME ZONE he was born in. So East Coast vs. West Coast, PST vs EST vs other time zones.

If you know he was born in California (but don’t know if he’s from LA or San Francisco) that’s all I need. You don’t need his zip code – just time zone. This is what creates the accuracy of this component of your chart. Give me what you’ve got!

Q. I don’t know what time he was born.

A: This is critical – we have to know the time he was born or your report will not be accurate.

Many people know when they’re born – the tricky part is asking a man without him figuring out you’re trying to do some “celestial scooping” on your relationship. Here’s my favorite way to find out if he knows his birth time…

I often tell my clients to say something like: “You know, I heard if you’re born at night you’re commonly a night person, but if you’re born in the morning, you’re a morning person. Do you notice that about yourself?”

He may tell you exactly when he was born as an answer to this seemingly unrelated question!

Q. I don’t know what time I was born

A: If you do not have a birth certificate, report or baby book and were born in the U.S., Canada, or most Western countries, your birth time is recorded in the county or region of your birth with the Office of Vital Statistics, County Clerk, or Health Department. Call one of these and specifically request your birth time – do not request a copy of your birth documents or they will send an abbreviated version without the time. We would offer this as a service for you, but this is private information only you can obtain.

Carol has had many clients not fully understand their dynamics with a man for a while. Initially he can seem one way, but later prove to be another. This can take months to be revealed. So, perhaps your sense of the man isn’t matching what the report describes yet, but it later will.

Carol suggests you keep in mind the content of the report and keep your eyes open. If your relationship is not new and the report is incorrect, then perhaps you have provided the wrong birth information for one or both of you. If the birth times were from someone’s memory and not off of a document, like a birth certificate or baby book, that could greatly alter the information in the report. If you’re not sure, Carol urges you to verify the birth information of you and the man you ran the report for.

Email support@soulmatestars.com with your cancellation request.

If you are not 100% satisfied with your purchase, we will be happy to accept a return for up to 90 days from the purchase date for a full refund. (Electronic products will be refunded up to 30 days after date of purchase.) Products must be in the condition you received them and include the original packing slip. We highly recommend you return the product using a tracking number.

All transactions are conducted in United States Dollars (USD) and no adjustment for changes in foreign exchange rates will be made.

IMPORTANT RETURN INSTRUCTIONS:

Carol just asks one small favor of you. If you decide to return the product, please just take a few minutes to take care in packaging all of it back up so it will be in the condition you received it.

Include your original packing slip with your product. This contains your name and order # so that your return can be processed quickly.

Obtain a tracking number from the shipper you choose so you can verify your returned shipment just in case it is lost in transit.

Here’s the return address:

Carol Allen

C/O Corporate Disk

4610 Prime Parkway

McHenry, IL 60050

You will be sent a confirmation email within 24-48 hours upon receipt of the package at our warehouse.

You can find my contact information here. Please leave a message with your first and last names, email address and reason for your call. We will email you confirmation when we’ve completed your request.

Here is the link for you to create your Birth Chart: Chart Creator

I’m sorry, but due to our return policy, we can only refund electronic products up to 30 days after the date of purchase.

Thanks for asking about Carol’s personal astrological sessions. She has a private practice which you can learn more about by going to www.carolallenastrology.com. Her services and fees can all be found on her “Services” page. She works with clients in person or by phone from Los Angeles, California (since Carol is not a psychic and works solely with your astrology chart, her sessions are just as accurate by phone, allowing her to work with clients anywhere in the world), and all sessions are recorded. Please contact her through her private practice website for more information or to schedule a session.

I’m sorry, but due to our return policy, we can only accept an electronic product cancel up to 30 days after the date of purchase. And a shipped product may be returned for up to 90 days from the purchase date for a full refund. In addition, the returned program must be in the condition you received them and include the original packing slip.

The content of the “Right Man Reports” is between 9 and 11 pages long.

Carol wants you to be able to receive the information as quickly as possible, and in a format that will get you reading immediately. The eBook format is the fastest and easiest way to get the information you need, and you don’t have to wait on shipping (or pay shipping costs) and delivery times. Once you receive the file, you may of course print it out and the ebook is 175 pages and 630KB in the .PDF version.

The eBook enables Carol to keep her costs down, and deliver the product to you quickly, safely and get you on the road to learning valuable relationship advice when you need it, which is usually; right the heck now.

We hope that explains the reasoning behind the format, and if you’d like to purchase, you can go here now and start learning all about what attracts a man, how to build his attraction for you…and most importantly…his desire to make you the ONLY woman in his life:

Love Is In The Stars Ebook

A variety of applications are available through the iTunes Store that allow eBooks to be read on your Iphone/Ipod Touch. When choosing an application, please be sure to select one that reads password protected eBooks (not all do).

Please remember, we DO NOT provide technical support for third-party applications. Any questions you may have regarding the application you have chosen will need to be submitted directly to their technical support department.

For your convenience here is the link to the iTunes Store: http://store.apple.com/us

I hope that you have found this information helpful; if I can be of further assistance, please let me know.

Your access code is on your email confirmation. If for some reason you never received your confirmation (be sure to check your spam folder), you can email us and one of our team members will be happy to help you retrieve your access code.

To learn about the very first zodiac
in all of astrology and what sign you REALLY
are, as well as how to know in mere minutes
if you and a man are compatible or NOT, check
out Carol’s audio program “Signs Of Compatibility –
A Celestial Guide To You And Your Relationships
Using The TRUE Love Zodiac” by going here:

Signs Of Compatibility

Your password is on your email confirmation. If for some reason you never received your confirmation (be sure to check your spam folder), you can submit a new ticket from our Contact Us page and one of our team members will be happy to help you retrieve your password.

Sometimes a bank will choose to hold the funds temporarily to make sure the payment is not going to settle. Unfortunately, we don’t have any control over that, so you may want to check with your bank to be sure they know we’ve cancelled the payment. If your bank asks for a confirmation that the payment was stopped, please send us their fax number and we’ll get them the information they need.

Standard shipping time for US orders varies; however, the average arrival period is between 4 to 7 business days. Please keep in mind that our orders are shipped via UPS or USPS Postal mail, depending upon the ship-to area.

You should receive an email confirmation stating that your order has been shipped. Included in that email will be the tracking information, which you can monitor online. Should you not receive that email confirmation, please feel free to contact me directly and I will obtain any tracking information that is available to me.

Most international shipments ship via USPS Global Priority Mail and we are unable to obtain tracking information. However, most orders arrive within 2-3 weeks. If there happens to be a problem with the receipt of your order please feel free to email us after 3 weeks.

Let me know if you need any additional assistance.

Carol practices and writes about Vedic astrology, the system of ancient India. The biggest difference between Vedic astrology and the more commonly known system here in the West, known as Western astrology or Tropical astrology, is that the calculations of the two systems are different. The Western system uses the Western zodiac which relates the Earth’s Tropics to the Sun, whereas the Vedic system uses the Sidereal zodiac (meaning “of the stars”) which relates the Earth to the positions of fixed stars. The difference between the two zodiacs typically gives the same person with the same birth information two very different charts, as the Sidereal zodiac is 24 degrees behind the Western zodiac (almost an entire zodiac sign), pushing most people’s Sun, Moon, and rising sign into the sign BEFORE that of their Western positions. There are valid arguments as to the merit of both zodiacs, and there is much debate and disagreement amongst astrologers as to which is correct (though astronomers prefer the Sidereal). Carol has only ever worked with the Sidereal calculations and has found them to be very accurate. To learn more about the two zodiacs and their differences, Carol recommends you look up “Sidereal zodiac” on wikipedia.org.

While we currently do not have any products that are specifically tailored to meet the needs of same sex couples, many of the theories and techniques that are taught are universal.

I would suggest that you browse through the list of products we have available and read through some of the descriptions to see if any of the individual products might apply to your current need or situation. If you want to try one out and it DOESN’T meet your needs for whatever reason, you always have 30 days to preview the program and can return any program for a full, no-questions-asked refund.

Here is an explanation about the customs fees you were charged.

International mail is subject to customs examination in the destination country. The contents and value of an item has to be declared on the applicable customs form. We comply with the regulations as required by law, and cannot vary from this process.

The customs invoice is adhered to each international package that is shipped. The customs assessment fee is completely out of our control, and we in no way benefit from this fee.

However, to minimize the fees, we assess the item values at the replacement cost (the cost of the discs and other components) rather than the retail cost.

To unsubscribe from our newsletters, use link link located at the bottom of each newsletter.

You will receive a charge from Love Is In The Stars, LLC on your credit card statement.

There are many reasons why you may not be receiving our newsletters. The most common is that our newsletter is ending up in your bulk mail folder or is incorrectly blocked by your ISP. You can help remedy this by contacting your ISP and by white-listing us or adding our email address to your address book. For detailed instructions for most major ISPs go here: WhiteList .

Occasionally an email address will be unintentionally removed from our list. If you have tried the steps above and you are still not receiving our newsletters, it is likely your email address has been removed from our mailing list and is now on our suppression list so it cannot be re-used to re-subscribe. Please follow the steps below to re-subscribe:

  1. Go to www.loveisinthestars.com and re-subscribe with a DIFFERENT email address than you used before.
  2. If you are unable to use a different email address, please contact us again and include the email address you used when you originally signed up and we can manually remove you from our suppression list.
  3. However, after this happens you must re-subscribe at www.loveisinthestars.com again using that email address. Unfortunately, due to various limitations imposed by the CAN-SPAM Act, we are unable to change your email address or re-subscribe you ourselves. This must be done by you.

When our shipping services notes a P.O. Box in your shipping address, the shipment automatically goes out USPS Priority Mail. You shouldn’t have a problem getting the delivery.

You need to have at least version 6.0 of Adobe’s Acrobat Reader on your computer in order to open your eBook. Now, if you don’t already have at least version 6.0 of the Acrobat Reader, you can get it for free by going to www.adobe.com. Just go to the website and download the latest version that works with your operating system. Install the software. Then click on the file and it should open automatically for you in Adobe. You’ll need your password that was given to you when you ordered.

I’m sorry, but the newsletters and eBook may not be sold or sent to anyone under the age of eighteen, as stated on our website. I appreciate your interest and look forward to having you as a client in the future.

Not all websites show the “gold lock”. This depends on the server settings of each individual website. In addition, the “gold lock” logo can be spoofed, so it is best to check security settings by verifying the web address in the address bar of your browser.

In order to verify that a site is secure is to look in the browser address window. HTTP: is a standard (unsecured) site. HTTPS: means it is a secure site (hence the “s”). Try this on one of your banking websites where you enter your log on information or any site that directs you to a page where you will enter credit card information. You should see https: not just http:

It is possible to expedite domestic shipments, but you’ll need to reach us immediately after you order because shipments go out the next business day. We can have your order shipped “next day” air and it’s only $25 extra. Let us know that the additional expense is ok because we have to have authorization.

Just send us an email and include your CSC code from your credit card and let us know that you’d like to expedite your order. If it hasn’t shipped out, we’ll ship it expedited right away!

If we DON’T hear back from you before tomorrow morning, we’ll go ahead and ship your order via UPS Ground so as not to delay your shipment… and you’ll receive it in a few business days.

Certain cookie settings or firewall/blocking programs can cause a “Cart Empty” message when users attempt to click through to our purchase page. This rare error looks to be a cookie related issue. Please set your browser to accept cookies in order to click through to order any of the products.

With your internet browser open, go to tools, internet options, privacy, accept all cookies. Completely close your browser window and then re-open it to confirm the settings, and then re-enter the website. This should allow you to enter and “drop” an item into your cart. When you go to the check out page, you should see the item in your cart. Feel free to change your setting back when you have completed your purchase.

If you need any additional assistance, please Contact US and we can enter your order manually.

No, at this time the ebook is available only in English.

You should be able to place your order online as long as it is a valid major credit card and is not expiring at the end of this month. If you are still unable to process your order, please send us an email with your phone number and the best time to reach you and a Customer Service Representative will assist you in placing your order.

You may also reach our support via email. Just click here. We’ll be able to place the order for you right away.

Astrology is a wildly popular topic these days, thanks largely to the internet making so many astrology resources and products available to the public… Long gone are the days of having to calculate charts by hand by looking up astronomical positions of the planets in the different constellations. The miracle of software enables ANYONE to have access to astrological information in minutes.

But no software does what a flesh and blood astrologer does, which Carol explains in great detail in her book. But because of the sensitivity and complexity of astrology, Carol does not do personal readings via email. She appreciates that you’re seeking her out as a resource for answers in your life’s journey, and whole-heartedly recommends that you find a competent astrologer who can work with you personally… Carol is passionate about helping women with their love lives, and thus is busy writing full time and continuing to pursue other outlets to reach the public with her information, as she’s seen it have such a positive impact on so many women of all walks of life. For this reason, she no longer works one-on-one, and feels she’s better able to help the women of the world through creating more products through her interviews, teleclasses, seminars, and more.

The easiest way is to contact us via email and send us your updated credit card information. Contact Us

Please Email Us your success story. Then keep an eye out for it in one of the newsletters.

The security code is on the back of your visa or mastercard and is a 3 digit number. This code is on the front of your AMEX and is 4 digits. That is the code that is referenced on the website when asked for the security code.

It’s Carol’s sincere hope that these reports help women to have clarity – not more confusion with the men in their lives! The report only illuminates one of FIVE critical areas of relationships – that of if you and a man will have a strong emotional connection and affinity.

No report can tell you if a man is a good man, or ready to be in a relationship, or if he has the necessary relationship skills to be a good partner. Astrology can help to determine if a man is a good man or if he is emotionally “afflicted” which would make it harder for him to partner with anyone, and if he is in the right timing to be in a full relationship – but this cannot be done by “Right Man Reports” – for that you need a flesh and blood astrologer to do a full consultation.

Your “Right Man Report” covers the most critical of the five issues: if you have enough basic understanding and connection with a man to make finding out the rest worthwhile… Carol does not do such sessions via email, though she encourages you to find a competent astrologer – especially a Vedic astrologer – to assist you with that.
For your convenience, here is the link to order:

Right Man Report

Follow the link below to subscribe to Carol’s newsletters personally.

https://soulmatestars.com

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